Shipping Policy

Processing Time

All orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays) after your order confirmation email is received. You will receive a second notification with your tracking information once your order has shipped.

Domestic Shipping (United States)

Shipping Method	Estimated Delivery	Cost
Standard Shipping	5–10 business days	Free on all orders
Expedited Shipping	2–3 business days	$12.99
Overnight Shipping	1 business day	$24.99

International Shipping

We ship to select international destinations. Shipping rates and estimated delivery times are calculated at checkout. International customers are responsible for any customs duties, taxes, or import fees assessed by their country. These charges are not included in your order total and are not refunded if a shipment is declined.

Order Tracking

Once your order ships you will receive a tracking number by email. Please allow up to 48 hours for tracking to activate. You can also log into your Velou account to view your order status at any time.

Lost, Stolen, or Damaged Packages

If your tracking shows delivered but you have not received your package, please check with neighbors and your local post office first. If your order arrives damaged or is lost in transit, contact us at support@veloubody.com within 7 days of the estimated delivery date and we will make it right.

Address Changes

If you need to update your shipping address, contact us immediately at support@veloubody.com. We can only make changes before your order is fulfilled. Once shipped, packages cannot be redirected.