We’re a real team and we read every message. Whether you have a question about your order, need help with your device, or want to know if Velou is right for you — we’re here.
📍
Business Address
Velou
4132 Academy St
Dearborn Heights, MI 48125
United States
What can we help with?
Orders & Delivery
Tracking your shipment, missing items, wrong item received, delivery delays
Device Support & How-To
How to use your device, intensity settings, treatment areas, troubleshooting, care and storage
Returns & Results Guarantee
Starting a guarantee claim, return eligibility, refund status. Please have your order number and usage documentation ready
Skin Type & Suitability
Not sure if a Velou device is right for your skin tone, hair colour, or skin condition? Ask us before you buy
General Enquiries
Wholesale, press, partnerships, or anything else
To help us get back to you faster, please include:
- Your order number (starts with #)
- The product name and variant (e.g. Velou Glow™ — Green)
- A brief description of your question or issue
- For guarantee claims: your purchase date and a note on your usage routine
- For device issues: photos or a short video showing the problem
Send us a message
Fill in the form below and we’ll get back to you within 24 hours.